Before and after your order.

Standard delivery is free for all orders shipped to mainland France and Corsica, with no minimum order. No fees are charged on delivery.

• Orders placed after 7 p.m.: processed the next working day.
• Preparation: 1-2 working days.
• Transportation: 5 to 7 working days.
• Estimated total: 6 to 9 working days.

Carriers: Colissimo (La Poste), DHL or UPS, depending on the destination and parcel size. You receive a tracking number on dispatch and can check Order tracking Anytime.

Our head office and customer service are located in France. Our boxes and winders are manufactured by partner workshops outside the European Union, and some orders are prepared and shipped from our partner warehouses abroad. Any import duties and taxes are paid by us for deliveries to France.

You have 30 days from reception to initiate a return, against 14 days of legal withdrawal. The product must be unused, in its original condition and packaging, with all its accessories.

• Defective, damaged or non-compliant product: we take the return fee at our expense and provide you with a prepaid label.
• Change of mind: return costs are at your expense.

Refund within 7 working days after receipt and verification, on the original payment method.

Note any damage precisely on the carrier's delivery slip and contact us within 48 hours with photos. For a missing item, contact us within 72 hours of delivery. We cover the cost of replacement or refund.

Write to contact@halloway.fr with your order number and reason, or use the withdrawal form. We respond within 1 to 2 working days with a return authorization and instructions.

Telephone: 02 59 50 89 29, Monday to Friday from 9 a.m. to 6 p.m. (closed Saturday, Sunday and holidays). E-mail: contact@halloway.fr. GoldenHour, 60 rue François 1er, 75008 Paris, France.