Halloway service Track my order
Find your tracking and understand each step, from preparation to delivery.
Track my parcelYour tracking number is sent to you by e-mail as soon as the parcel leaves our warehouse. You can also find him here at any time.
Do you have your tracking number or order number, the one that starts with # and appears in your confirmation e-mail.
Preparation within 1 to 2 working days, delivery within 5 to 7 working days, i.e. 6 to 9 working days in total from the validation of the payment. Orders placed after 7 p.m. are processed the following working day.
Command confirmed. Payment is recorded. The package hasn't left yet.
In preparation. Your order is prepared, controlled and set. Count 1 to 2 working days.
Shipped. The package is delivered to the carrier, Colissimo, DHL or UPS depending on the destination. That's when the tracking number becomes active. It can remain silent 24 hours before the first scan, it's normal.
In transit. The package is moving forward. Updates are not continuous: several days can separate two scans without this being a problem.
In the process of delivery. The package is on the day's tour.
Delivered. The package has been delivered. Check the mailbox, neighbourhood and relay point indicated before writing to us.
He goes by e-mail to shipping, not by order. If nothing has happened to you 72 hours after validation, check your spam and write to us: we will send it to you within 1-2 days.
It is common on long journeys, especially during customs transit. More than seven days without updates, contact us: we open an inquiry with the carrier.
Check first with your neighbours and the guard, then the relay point mentioned in the follow-up. If the package remains unobtainable, write to us within 48 hours.
As long as the package is not shipped, yes. Write to us as soon as possible with your order number. Once the package is gone, the modification depends on the carrier.
Make specific reservations about the delivery note in the presence of the delivery person, then report it to us within 48 hours with photos of the package and the product. See Delivery and returns.
Contact us within 72 hours of reception. We do the removal or reimbursement at our expense.
Call him. 02 59 50 89 29 or write to contact@halloway.fr with your order number. We respond within 1-2 days, Monday to Friday from 9:00am to 6:00pm.
Reply within 1–2 days
A model, a dimension, a detail to check? We help you choose and care for your collection.
Mainland France and Corsica, with no minimum order. Delivery within 6 to 9 business days.
Thirty days to change your mind, across our entire range.
02 59 50 89 29, Monday to Friday, 9 am to 6 pm.
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