GoldenHour, which operates the HALLOWAY brand, publishes this shop and website, including all information, content, features, tools, products and related services to provide you, as a customer, with a personalized purchase experience (hereinafter referred to as "Services"). HALLOWAY is a shop powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access, use, make a purchase or other transaction, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how to collect, use and disclose your information as described in this Privacy Policy.
Treatment Officer
GoldenHour, a French simplified joint-stock company (SAS) with share capital of 10,000 euros, whose registered office is at 60 rue François 1er, 75008 Paris, France, registered with the Paris Trade and Companies Register under number 913 653 986, SIRET 913 653 986 00020, intra-Community VAT number FR87913653986, operating the HALLOWAY brand.
The personal information we collect or process
When we use the term "personal information", we refer to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or made unidentifiable, so that it does not identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including deductions from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
Contact details including your name, address, billing address, delivery address, telephone number and email address.
Financial information including credit card, debit and bank account numbers, payment card information, bank account information, transaction details, means of payment, confirmation of payment and other payment details.
Account information including your username, password, security issues, preferences and settings.
Transaction information including items you view, place in your shopping cart, add to your wishlist list, buy, return, exchange or cancel, as well as your past transactions.
Your communications with us including information that you include in your communications with us, for example when you send a request to customer service.
Device information including information about your device, browser or network connection, IP address and other unique identifiers.
Information on use including information about your interaction with the Services, including how and when you access or interact with the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly to you including when you create an account, access or use the Services, contact us, or otherwise provide us with your personal information;
Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers including when we use them to implement certain technologies and when they collect or process your personal information on our behalf;
With our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Provide, adapt and improve Services. We use your personal information to provide you with the Services, in particular to execute our contract with you, process your payments, process your orders, store your preferences and items of interest to you, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, organize shipments, facilitate possible returns and exchanges, allow you to publish notices, and create a personalized purchase experience, for example by recommending products related to your purchases. This may include the use of your personal information to adapt and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotion purposes, e.g. to send you marketing, advertising and promotional communications via e-mail, SMS or postal mail, and to show you online advertising about products or services on the Services or on other websites, including items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and purchase experience, detect, investigate or intervene in cases of fraudulent, illegal, dangerous or malicious activity, protect public security and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account identifiers. We strongly recommend that you do not share your username, password or any other access identifier with anyone.
Communicate with you. We use your personal information to provide you with customer service, respond to your requests, provide you with effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with current legislation or to respond to valid legal proceedings, including requests from law enforcement or government agencies, to investigate or participate in civil proceedings for the disclosure of evidence, potential or ongoing litigation, or other contentious proceedings, as well as to enforce our conditions or policies, or to investigate any violations thereof.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:
With Shopify, providers and other third parties providing services on our behalf (e.g. computer management, payment processing, data analysis, customer service, cloud storage, processing and shipping).
With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising via third party services, depending on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share any information about you in order to show you targeted advertising and marketing content based on your online activity with different merchants and websites.
When you give us instructions, we send a request or consent by any other means to the disclosure of certain information to third parties, for example to send you products or via your use of social media widgets or connection integrations.
With our affiliates or more generally within our group of companies.
In the course of a commercial transaction such as a merger or balance sheet deposit, to comply with any applicable legal obligation (including in response to summonses, search warrants or similar requests), to enforce the applicable conditions of service or policy, as well as to protect or defend the Services, our rights and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries other than the country where you reside, in order to provide and improve the Services. In addition, in order to protect, develop and improve our business, we use some of Shopify's enhanced features that integrate data and information from your interactions with our store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify can use personal information collected from your interactions with our shop, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, in particular in order to respond to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about Shopify's use of your personal information and the rights available to you, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you can exercise certain rights relating to your personal information via the Shopify Privacy Portal.
Third-party websites and links
Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you consult their privacy and security policies and other general terms and conditions of use. We do not guarantee and are not responsible for the confidentiality or security of these sites, including the accuracy, completeness or reliability of the information on these sites. The information you provide in public or semi-public spaces, including the information you share on third-party social media platforms, may also be visible to other users of the Services or users of such third-party platforms without restriction as to their use by us or by a third party. The fact that we include these links does not in itself imply any approval of the content of these platforms, or of their owners or operators, unless otherwise stated on the Services.
Children ' s data
The Services are not intended for use by children and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with his or her personal information, you can contact us using the contact details below to request their deletion. As of the effective date of this Privacy Policy, we are not aware of the fact that we "share" or "sell" (as defined in the applicable legislation) personal information about persons under 16 years of age.
Security and storage of your information
Please note that no safety measures are perfect or infallible and we cannot guarantee "perfect safety". In addition, any information you send us may not be secure when it is transmitted. We recommend that you do not use unsecured channels to provide us with sensitive or confidential information.
The length of time your personal information is stored depends on different factors, such as the need to keep this information in order to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce any other applicable contract or policy. For information: customer account, 3 years after last contact; order data, 10 years under our accounting obligations; marketing data, 3 years following last contact or withdrawal of your consent; cookies and navigation logs, 13 months maximum. The bank details are not kept by us.
Your rights and choices
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your application to the extent permitted by law.
Right of access and right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right of rectification. You may have the right to request rectification of the inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
Management of communication preferences. We can send you promotional emails. You can at any time choose not to receive any more by using the unsubscribe option included in our emails. If you unsubscribe, we can always send you non-promotional e-mails, for example regarding your account or orders you have made.
If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for by local legislation, you may exercise the following rights in addition to the rights listed above:
Objection to treatment and limitation of treatment: you may have the right to ask us to cease or restrict the processing of your personal information for certain purposes.
Withdrawal of consent: when we depend on your consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, the legality of treatment based on your consent prior to withdrawal will not be affected.
You can exercise these rights at the Service slots provided for this purpose or by contacting us at the contact information provided below. We respond within one month of the General Data Protection Regulation, which can be extended by two months in the event of a complex request. To learn more about Shopify's use of your personal information and the rights available to you, including the rights relating to the data processed by Shopify, you can consult https://privacy.shopify.com/fr.
We will not penalize you for exercising one of these rights. We may need to verify your identity before we can process your applications, within the limits provided for or permitted by applicable legislation. In accordance with applicable law, you may appoint an authorized representative to apply to exercise your rights on your behalf. Before accepting this request from an agent, we will require the agent to provide proof of your authorization to act on your behalf, and we may ask you to verify your identity directly with us.
Complaints
If you wish to file a complaint about our handling of your personal information, please contact us at the contact details below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the contact details below, or by filing a complaint with the competent data protection authority in your region. In France, this is the National Commission on Informatics and Freedoms (CNIL), 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr. For the European Economic Area, you will find a list of the supervisory authorities responsible for data protection on the website of the European Data Protection Committee.
International transfers
Please note that we may transfer, store and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses, or, where appropriate, on any equivalent contract issued by the competent authority of the United Kingdom unless the data transfer is carried out to a country recognised as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the date of "Last Update" and provide notice, in accordance with applicable legislation.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, you can call us at 02 59 50 89 29, send us an e-mail to contact@halloway.fr, or write to us at GoldenHour, 60 rue François 1er, 75008 Paris, France.
For the purposes of applicable data protection legislation, GoldenHour is responsible for the processing of your personal information.