Halloway service Contact us
Let’s take time to talk.
A question about a model or an order? Our customer service team is here to help.
Write to us 02 59 50 89 29- 1–2days to reply
- 9 am–6 pmMonday to Friday, Paris time
- Here to helpTo help you choose or track your order
Reply within 1–2 days
Write to us
Include the model or your order number so we can help more easily.
contact@halloway.fr 02 59 50 89 29Monday to Friday, 9 am–6 pm, Paris time.
To attach photos, email contact@halloway.fr directly.
A question about capacity, finish or watch case compatibility? We reply within 1 to 2 days.
Contact us
Phone
02 59 50 89 29
Monday to Friday, 9 am to 6 pm, Paris time.
E-mail
contact@halloway.fr
Mailing address
GoldenHour, operating the HALLOWAY brand
60 rue François 1er
75008 Paris
France
Customer service hours
Monday to Friday, 9 am to 6 pm, Paris time.
Closed on Saturdays, Sundays and public holidays.
Average response time
1 to 2 days. Weekend messages are processed on Mondays.
Company information
HALLOWAY is a trademark operated by GoldenHour.
- Company name: GoldenHour
- Commercial name : HALLOWAY
- Legal form: Société par actions simplifiée (SAS), a French simplified joint-stock company
- Share capital: 10,000 euros
- Headquarters address: 60 rue François 1er, 75008 Paris, France
- RCS: 913 653 986 R.C.S. Paris
- SIRET: 913 653 986 00020
- Intra-Community VAT number : FR87913653986
What we need to answer you quickly
Order tracking — include your order number, which begins with a hash sign in your confirmation email. You can also go directly to Track my order.
Product question — tell us which model you are interested in and, if possible, the watch model and its case diameter.
Return or defect — attach your order number and photos of the product and packaging. See Delivery and returns.
Professional invoice — indicate the company name and intra-Community VAT number.
Before writing
Many questions can be answered in our guides: Choosing its capacity, Understand automatic winding, Frequently Asked Questions.