Shipping policy
Here is how shipping works for orders delivered in the United States.
Free shipping, duties included
Standard shipping is free on every order shipped to the United States, with no minimum. All prices are in US dollars, and US duties and import taxes are already included and paid by us: there is nothing extra to pay on delivery.
Where we ship
We ship to addresses in the United States. We do not ship to PO boxes or APO/FPO addresses.
Delivery times
- Orders placed after 7:00 p.m. (Paris time) are processed the next business day.
- Processing time: 1 to 2 business days (Monday to Friday).
- Transit time: 6 to 8 business days (Monday to Friday).
- Total estimated delivery time: 7 to 10 business days.
These times are estimates and start once your payment is confirmed. Once your order ships, you receive an email with a tracking number.
Where your order ships from
HALLOWAY is a French brand operated by GoldenHour, with its head office and customer service in France. Our watch boxes and winders are made by partner workshops outside the European Union, and orders are prepared and shipped from our partner warehouses abroad.
Carriers
We ship with DHL, UPS or another tracked carrier depending on the package. Every shipment is tracked.
Delivery issues
If your package is late, lost, or tracking stops updating, contact us. We open a claim with the carrier and keep you posted.
Damaged package or missing item
Check your package when it arrives. If it is visibly damaged, contact us within 48 hours with photos of the packaging and the product. For a missing item, contact us within 72 hours of delivery. We will reship or refund at our cost.
Order tracking
You can follow your package at any time from the Track my order page.
Returns
See our return and refund policy.
Contact
HALLOWAY is a brand operated by GoldenHour, SAS (simplified joint-stock company), 60 rue François 1er, 75008 Paris, France. RCS Paris 913 653 986. Email: contact@halloway.fr. Customer service: Monday to Friday, 9 a.m. to 6 p.m. Paris time.