Halloway service Delivery & timing
Timing, steps and useful information for receiving your order with confidence.
View timingOur delivery conditions are written in plain language. Standard delivery is available for all orders shipped to mainland France and Corsica.
We currently ship to metropolitan France and Corsica.
These deadlines are indicative and run from the date of validation of the payment. In accordance with article L.216-1 of the Consumer Code, delivery takes place no later than 30 days after the conclusion of the contract.
We entrust your parcels to Colissimo (La Poste), DHL or UPS, depending on the destination and format of the parcel. Each shipment is followed.
Standard delivery is available for all orders shipped to mainland France and Corsica, without a minimum amount. No additional charges are charged at the time of delivery.
HALLOWAY is a French brand, operated by GoldenHour, whose head office and customer service are located in France. Our boxes and winders are manufactured by partner workshops outside the European Union, and some orders are prepared and shipped from our partner warehouses abroad. Any import duties and taxes are paid by us for deliveries to France.
In case of delay, lost parcels or follow-up error, contact our customer service. We conduct an investigation with the carrier and keep you informed.
If the delivery does not occur within the announced time limit, you can order us to deliver within a reasonable additional time and then, failing that, resolve the order and obtain the refund of the sums paid, under the conditions of articles L.216-2 and L.216-3 of the Consumer Code.
Check the condition of the package at reception. In case of visible damage, make specific reservations about the carrier's voucher and contact us within 48 hours with photos of the packaging and the product. In case of missing item, contact us within 72 hours of reception. We do the removal or reimbursement at our expense.
In accordance with article L.216-4 of the Consumer Code, the risks of loss or damage to the products are transferred to you at the time you take physical possession of the package. We remain responsible for the damage that occurred during transport.
Once your order has been shipped, you will receive an e-mail containing a tracking number. You can follow your package at any time via the page Order tracking of our site.
The conditions for return and reimbursement are set out in our return and reimbursement policy.
HALLOWAY is a trademark operated by GoldenHour.
Reply within 1–2 days
A model, a dimension, a detail to check? We help you choose and care for your collection.
No minimum, duties and import taxes included. Delivered in 7 to 10 business days.
Thirty days to change your mind, across the whole collection.
contact@halloway.fr, reply within 1 to 2 business days.
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