Terms of sale
These terms and conditions govern sales on the HALLOWAY site between GoldenHour and any customer acting as a consumer. They complement our Terms of Use.
1. Vendor's identity
HALLOWAY is a trademark operated by GoldenHour.
- Company name: GoldenHour
- Commercial name : HALLOWAY
- Legal form: Société par actions simplifiée (SAS), a French simplified joint-stock company
- Share capital: 10,000 euros
- Head office: 60 rue François 1er, 75008 Paris, France
- RCS: 913 653 986 S.C.R. Paris — SIRET : 913 653 986 00020
- Intra-Community VAT number : FR87913653986
- Tel: 02 59 50 89 29 — E-mail: contact@halloway.fr
2. Products
We sell watch boxes and winders for automatic watches, in new condition. The essential characteristics of each product are shown on its data sheet: capacity, number of slots, finish and operation.
The site's visuals are illustrative stagings and do not have contractual value. Finish names describe a hue and appearance; they do not certify a wood species, leather, or precious metal. Our products are manufactured by partner workshops located outside the European Union. We do not claim any French manufacture.
3. Prices
Prices are shown in euros, all taxes included. Standard delivery is offered in mainland France and Corsica, with no minimum amount. The applicable price is that displayed at the time of validation of the order and recalled in the confirmation e-mail. We reserve the right to change our prices at any time, without affecting already validated orders.
4. Command
The order is completed when you validate the payment after you have been able to check the details of your basket and correct any errors. A confirmation e-mail summarizing the order is sent to you. We reserve the right to refuse or cancel an order in case of previous payment dispute, suspicion of fraud or manifest price error; you are then informed and fully reimbursed.
5. Payment:
Payment is made online at the time of order, by the means offered in the order tunnel. Transactions are encrypted and processed by our payment providers. We never have access to your complete bank details and do not keep them.
6. Delivery
We deliver in metropolitan France and Corsica. Preparation time: 1-2 working days. Transport time: 5 to 7 working days. Estimated total time: 6 to 9 working days from payment validation. In accordance with article L.216-1 of the Consumer Code, delivery takes place no later than 30 days after the conclusion of the contract.
In the event of non-compliance on that date, you may direct us to deliver within a reasonable period of time and then, failing this, to terminate the contract and obtain reimbursement of the amounts paid (articles L.216-2 and L.216-3). The full details are contained in our shipping policy.
7. Right of withdrawal
In accordance with article L.221-18 of the Consumer Code, you have 14 days from the receipt of your order to withdraw without cause. We extend this deadline to 30 days for commercial purposes. None of the exclusions from article L.221-28 apply to our catalogue.
To practice, write to contact@halloway.fr or use our withdrawal form. The return costs are at your expense in case of change of opinion, and at our expense in the case of defective, damaged or non-compliant product. The refund takes place within 7 working days after receipt and verification of the return, on the original payment method.
8. Legal guarantees
All our products benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the Consumer Code), applicable for two years from the issuance of the property, and the guarantee of hidden defects (articles 1641 et seq. in the Civil Code). These guarantees are free of charge and independent of our return trade policy.
We do not offer an additional commercial guarantee. The conditions for implementation are detailed on the page Care and warranty.
9. Major Force
Our liability cannot be incurred in the event of non-execution due to an event of force majeure within the meaning of article 1218 of the Civil Code.
10. Claim and mediation
For any complaint, write to contact@halloway.fr or call 02 59 50 89 29, Monday to Friday, 9 am to 6 pm. Under Article L.616-1 of the French Consumer Code, you may use a consumer mediator free of charge. Competent mediator: [MEDIATOR TO BE COMPLETED]. The European online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.
11. Personal data
The processing of your data is described in our Privacy Policy. GoldenHour is responsible for treatment within the meaning of the GDPR.
12. Applicable law
These conditions are governed by French law. In the absence of an amicable resolution, the dispute falls within the jurisdiction of the French courts. As a consumer, you retain the right to apply to the court of your place of residence.