Détail des coussins cognac et de montres à cadran bleu dans le coffret Clarendon 6
6-Watch Box, Black and Cognac – Clarendon — The details of a collection designed for your watches.

Halloway service Frequently asked questions

Answers, simply.

Choose, order, care: find answers to the questions that matter.

Find my answer
  1. 01Choose the right model
  2. 02Prepare your order
  3. 03Receive and care

Boxes and winders

What's the difference between a box and a winder?

A watch box stores and protects your watches without a mechanism. A winder rotates a watch at regular intervals to keep an unworn automatic movement running. Some of our models combine motorised slots and storage spaces.

Do I need a winder?

If you wear the same automatic watch every day, no. If you switch between several watches, or if your watch has an annual calendar, moon phase or power reserve to keep, a winder avoids putting everything back on time every time.

Is a winder suitable for a quartz or hand-wound watch?

No. A quartz watch runs on a battery and has nothing to wind. A hand-wound watch is wound using the crown. Winders are only for automatic movements.

Rotational direction and number of turns

Most automatic movements charge in both directions and require between 650 and 1,000 turns per day. Check your calibre recommendation with your watchmaker or manufacturer's documentation and adjust the winder accordingly.

Is it noisy?

Our winders are designed for an office or bedroom. In operation, the rotor rotates in short cycles and remains at rest between two cycles. A slight motor noise during the cycles is normal and does not constitute a defect.

Choosing your model

What capacity should I choose?

The number in a model's name indicates how many watches it holds. Allow some spare capacity: a collection grows faster than expected, and an empty slot is better than a watch left beside the box.

Do the finishes match the photos exactly?

Finish names describe an appearance, not a certified wood species or material. The site's visuals are illustrative staged images, and screen rendering varies between devices. If a particular shade matters to you, write to us before ordering.

Does my large-diameter watch fit?

The cushions in our boxes and winders accommodate standard watches and larger watch cases. For a particularly thick model or rigid bracelet, contact us with its exact reference so we can check before dispatch.

Order and payment

How do I track my order?

A tracking number is emailed to you as soon as your parcel is handed to the carrier. You can also use Track my order.

Can I change or cancel?

As long as the order is not shipped, yes. Write to us as soon as possible with your order number.

Do you offer gift wrapping?

Enter it in the order note at the time of payment and we will take care of it.

Are prices all taxes included?

Yes. All prices are shown in euros, including tax. Standard delivery to mainland France and Corsica is free, with no minimum order.

Delivery and returns

How long does delivery take?

Preparation 1 to 2 working days, transport 5 to 7 working days, or 6 to 9 working days in total. Orders placed after 7 p.m. are processed the following working day.

Who delivers?

Colissimo (La Poste), DHL or UPS depending on the destination and format of the package.

Where are parcels dispatched from?

Our head office and customer service are in France. Our products are manufactured outside the European Union and some orders are prepared and shipped from our partner warehouses abroad. Any import duties and taxes are our responsibility.

How long to return an article?

30 days from receipt, against 14 days of legal withdrawal. The product must be unused in its original packaging with its accessories. Details in our return policy.

Who pays the return?

We, if the product is defective, damaged or not compliant. You, in case of a change of mind.

When am I reimbursed?

Within 7 working days after receipt and verification of return, on the original payment method. The time to display then depends on your bank.

Reply within 1–2 days

Advice, at your pace.

A model, a dimension, a detail to check? We help you choose and care for your collection.

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Free US shipping

No minimum, duties and import taxes included. Delivered in 7 to 10 business days.

30-day returns

Thirty days to change your mind, across the whole collection.

Real people, real answers

contact@halloway.fr, reply within 1 to 2 business days.

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