Halloway service Returns & warranty
How to prepare a return, refund conditions and your warranties.
Prepare my returnIf a product is not suitable for you, the return procedure is simple and described below. Our return policy applies in metropolitan France and Corsica.
Return time: you have 30 days from the receipt of your order to initiate a return.
Condition of the articles: the products must be unused, in their original condition and returned in their original packaging, with all the accessories (power pack, watch cushions, key if applicable).
Return fee: in case of defective, damaged or non-compliant product, the return fee is fully covered by GoldenHour. For a return for personal convenience or change of opinion, the return fee is borne by the buyer.
In accordance with article L.221-18 of the Consumer Code, you have a legal period of withdrawal of 14 days from the receipt of your order, without having to justify a reason. This right applies in addition to our 30-day return policy, which is more advantageous. To practice, contact us at contact@halloway.fr or use the withdrawal form available on our website.
None of the exclusions provided for in Article L.221-28 of the Consumer Code applies to our catalogue: all our products are eligible for withdrawal.
Contact us: send an e-mail to contact@halloway.fr indicating your order number and the reason for the return.
Receipt of instructions: we will send you a return authorization and detailed instructions by e-mail.
Repackage your item: Place the item in its original packaging with all accessories, labels and documents. A winder must be set to avoid any impact during transport.
Shipping: In case of defective or damaged product, we provide you with a prepaid label. For a return for personal convenience, you organize and take care of the shipment according to our instructions.
Inspection: Once the article has been received, we will verify that it meets our return conditions.
Refund: If the return is validated, the refund will be made within 7 working days on your initial payment method. The delay may vary depending on your bank.
If you want a different capacity, finish or model, contact our team. We will accompany you in the exchange quickly and efficiently.
Regardless of our commercial policy, you benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the Consumer Code), which applies for two years from the issuance of the property, and from the guarantee of hidden defects (Articles 1641 et seq. Civil Code). These guarantees are free of charge and are not limited by any of the above provisions.
Capacity and dimensions: the capacity, dimensions and number of slots are indicated on each product sheet. Returns related to a different perception of size cannot be taken care of by us when the measures were available before the purchase, and then fall within the scope of return for personal convenience.
Finishes and appearance: Finish names describe a colour and appearance, they do not certify a wood species or a material. Light variations in colour, veining or shine are inherent in the finishing processes and do not constitute a defect.
Colour perception: shades may vary depending on lighting or screen; these variations are not a non-conformity.
Winder operation: A slight motor noise in operation is normal and does not constitute a defect. If your watch does not keep its power reserve, first check the direction and number of turns per day, described in our winding guide.
Return for personal convenience: Accepted if the item is intact, unused and returned in its original packaging (cost of return to the buyer's charge).
Christmas order: orders placed from December 15th cannot be guaranteed for delivery until December 24th; returns cannot be accepted on the grounds of a holiday delay.
HALLOWAY is a trademark operated by GoldenHour.
Reply within 1–2 days
A model, a dimension, a detail to check? We help you choose and care for your collection.
No minimum, duties and import taxes included. Delivered in 7 to 10 business days.
Thirty days to change your mind, across the whole collection.
contact@halloway.fr, reply within 1 to 2 business days.
Your card details are encrypted and never stored.